Make your own free website on Tripod.com

Managing Change and Conflict

Managing Conflict

Home
Change: Orgaizational and Individual Perspective
Overcoming Resistance to Change
Making Change Happen
Managing Conflict
About Us

By Heather Gulick

Conflict - Incompatible behaviors that make another person less effective

 
Dealing with the Two Faces of Conflict
 

Competitive conflict: parties are pursuing directly opposite (win-lose) goals.

 

Cooperative conflict: a mutually reinforcing experience (win-win) that serves the best interests of both parties.

 
Conflict Triggers
 

Conflict trigger: any factor that increases the chances of conflict.

 

Types of triggers

- Ambiguous or overlapping jurisdictions.

- Competition for scarce resources.

- Communication breakdowns.

- Time pressure.

- Unreasonable standards, rule, policies, or procedures.

- Personality clashes.

- Status differentials.

- Unrealized expectations.

 
Resolving Conflicts
 

Conflict Resolution Techniques

- Problem solving

- Superordinate goals

- Compromise

- Forcing

- Smoothing

 

Career Advancement Behaviors

 

Best Behaviors

- Perspective taking

- Creating solutions

- Expressing emotions

- Reaching out

 

Worst Behaviors

- Avoidance

- Winning at all costs

- Displaying anger

- Demeaning others

- Retaliating

 

 

Kreitner, Foundations of Management, Ch - 14