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Managing Change and Conflict

Change: Orgaizational and Individual Perspective

Change: Orgaizational and Individual Perspective
Overcoming Resistance to Change
Making Change Happen
Managing Conflict
About Us

By Erin Starsja,

Types of Organizational Change

 Anticipatory changes: planned changes based on expected situations.


Reactive changes: changes made in response to unexpected situations.


Incremental changes: subsystem adjustments required to keep the organization on course.


Strategic changes: altering the overall shape or direction of the organization. 



- The most common, least intense and least risky type of change.

- Also known as preventive maintenance and kaizen (continuous improvement).

- Key is to actively anticipate and avoid problems rather than waiting for something to go wrong.



- Incremental changes that are in reaction to external problems, events, or pressures.



- Change that is anticipatory and strategic in scope and causes the organization to be significantly redirected.

     - Also called “frame bending” (Nadler and Tushman).



- Intense and risky decisive change that reinvents the organization.

     - Also called “frame breaking” (Nadler and Tushman).


Individual Reactions to Change

How People Respond to Changes They Like


Three-stage process

     - Unrealistic optimism

     - Reality shock

 - Constructive direction


How People Respond to Changes They Fear and Dislike


       - Getting off on the wrong track

       - Laughing it off

       - Growing self-doubt

       - Buying in

       - Constructive direction


Kreitner, Foundations of Management, Ch - 14